Results – Not Behavior
I joined NSPI (ISPI now) back in the fall of 1979. Then I joined the national (now international) organization in April of 1980 when I attended the 1980 NSPI Conference in Dallas.
It was very exciting for me, having been exposed to some of the work of Rummler, Gilbert, Mager, and Harless in the prior 8 months … and many, many others, whom I got to meet at that first conference.
Lately I’ve been rummaging through the resources on the Geary A. Rummler website – here.
There are a ton of resources on that site. You should check it out – if only to download everything you can.
And there I came across a 1982 NSPI Journal article with a header reading “the good old days.”
While I like Geary’s phrase, “measured behavior change” I instead adopted Jim McCampbell’s phrase, which I heard him talk about a couple of years later, “Measured Results” better.
Later I tried to incorporate both behavior and results into how I talk about/promote these notions.
I had gotten the message from Tom Gilbert about being wary of the “Cult of Behavior.” See a post I did years ago on that – here.
Access Rummler’s article – here.
Jim McCampbell’s article – for those with access to ISPI’s content at Wiley – here.
My take on what needs to be Measured – both Process & Results – using measures from the Stakeholders:
With this graphic and wording, I attempted to incorporate the concepts of Competence, Performance, and both Process & Results – and the Stakeholders as the source for all measures.
A combo graphic:
Note the graphic above, and the image on the right hand side, is but one of many examples of a Stakeholder Hierarchy. See a post about that – with 3 examples – here.
How do you and your organization talk about Measured Results?
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