“Everything You Do Is An Intervention”

Consulting is a platform for delivering services. It's not enough to be technically proficient. You need to be fluent in consulting skills.

The Dark Side of Corporate Culture

“Cultural fit” is used as a filter for hiring and often an excuse for firing. Cultural fit is also a synonym for, “We like him.” I do need to clarify that I am not rejecting the notion that companies have a specific culture. They do. And I am not objecting to a company’s leaders asserting their vision of a set of values and attitudes that define how the firm operates. I am objecting to culture as a barrier to actual diversity—an excuse to reject difference as a means to maintain comfortable ways of looking at things. I am also objecting to the hypocrisy of espousing a value of diversity but then condemning those who don’t fit into the “company way” culture.

Design Thinking and Performance Improvement

Copyright holder: Interaction Design Foundation. Copyright terms and license: CC BY-NC-SA 3.0 Design Thinking is getting a lot of attention in a variety of disciplines. What is the relationship between Design Thinking and Performance Improvement? It's a very appealing addition to our set of interdisciplinary tools. My attraction to the concept of design thinking is … Continue reading Design Thinking and Performance Improvement

Outsourcing: Are You Throwing Out the Baby with the Bathwater?

The Gig Economy continues to grow. More learning and performance improvement efforts are being outsourced as freelance and contract-based work. The competition to gain these contracts is fierce, so some organizations are treating solutions as commodities and selecting vendors based on price, rather than demonstrated quality. To be completely transparent, as a self-employed professional, I … Continue reading Outsourcing: Are You Throwing Out the Baby with the Bathwater?

Performance Improvement’s Role in Inclusion

Inclusion is a hot topic in contemporary organizations. Why? Organizations enhance their business value and profits when they send the right messages to audiences and embrace all of the ways in which people differ. A series of McKinsey reports show that diversity increases creativity and innovation, promotes high quality decisions, and enhances economic growth. Paula … Continue reading Performance Improvement’s Role in Inclusion